I purchased several products for my daughter as I wanted her to have some defensive tools as she navigates the running scene in NYC. The wrong item was accidently shipped to us but after a quick call and speaking directly to the founder of the company we were shipped the correct item immediately. She kept in contact with us to make sure we received the correct item and were satisfied with the products; amazing personal and attentive service! My daughter loves the ring and how simple the design and function is, it has become a regular accessory on her daily runs. She also loves the portability of the hand-held with alarm; she keeps this in her backpack and wears it during her subway commute. I definitely feel more confident knowing that my loved one carries some tools that are readily available should she need to protect herself. Thanks Go Guarded, you are awesome!